Thank you for your purchase. We have received your payment and will process your order today. It will ship out FEDEX ground on 3/18. We will email the tracking number to you as soon as it is available. Once the package arrives, please save all accessories associated with the item (Manufactuer's box, etc) as it will be needed in case of a warranty issue . Please do not forget to leave feedback for us and we will return the favor. Thank you for your business and have a great day!
Then my reply to them
Me on 03/20/2008 wrote:Thanks for keeping me informed about what is going on with my product. [/sarcasm]
Do we have tracking information? Has this shipped? Anything?
Their reply to me
Locust Audio wrote:Hi,
We shipped out your item, however, your package was returned back to us damaged by the carrier. We are re-processing another brand new item for you and will be re-shipping it via FEDEX. We sincerely apologize for the inconvien and delay the damaged shipment has caused.
That is fine, I appreciate them taking care of it before it got to me. I told them that in a different email to which they never replied. So, after day of waiting for a tracking number on the new shipment, I sent them this.
Me wrote:If what you are telling me is true, this has shipped already. If it has, where is my tracking information? I would love to sit and play games with you, but I don’t have the desire or the patience to do so. So, please just get my equipment to me, so I can wash my hands of this transaction. I would love to leave bad feedback for this, but, you would leave me bad feedback (even though my side was taken care of). I hope to see this package by Friday, but I think I have high hopes.
To which they replied
Locust Audio wrote:Hi,
Wow, your right, everything that goes wrong in the world is our fault. We are not the shipping carrier and cannot control that aspect of the transaction. Your item re-shipped FEDEX and the tracking number is 764924360015232. You could always solve this problem from ever occuring in the future by walking into an actual store and purchasing the item, however, you would pay alot more. All we can do is apologize for the delay
Ok, I understand I was a smart *** in my last email, but dayam, just get my **** to me. So, with his smart assed reply I sent him this.
Me wrote:Wow, your right. I could go into a store and purchase my equipment. But I decided to give you a chance. If you had ever followed through with your promise of tracking when the product has shipped, I would have never even had to ask about this. It seems that it takes a smart assed email to get any reply from your “company”. It is not my fault that you failed to follow through on your end. I did my part and paid. It gets damaged in shipping, so my expected delivery date has changed. I know that in all my years of working in a shipping environment, if something like that happened, we would still try and make every effort possible to get the equipment to the customer in a timely manner. So, take it for what it’s worth.
Have a splendid day,
Am I wrong to have a expectation from a "company" that I buy from? Oh well...I hope it arrives soon.